Returns and refunds policy

Return Period

• The deadline to request a product return is 14 days after receiving the order. After this period, we regret to inform you that we cannot offer a refund or exchange.

Conditions for Return

• To be eligible for a return, the product must be unused and in the same condition as when you received it, including the original packaging.

Return Procedure

• To process your return, we need the invoice that proves the purchase of the product.
• To initiate the return process, please contact us via email at geral.cascadenoz@gmail.com

Refunds

• After we receive and inspect the returned product, you will be notified of the approval or rejection of your refund.
• If approved, we will process the refund, which will be automatically credited to your credit card or original method of payment.
• In case of returns, shipping costs will be charged for orders over €70 or those covered by free shipping offers.

Late or Missing Refund

• Please check your bank account again.
• Contact your credit card company, as there may be a waiting period before the refund is officially processed.
• Contact your bank. There is a processing time before the refund is completed.
• If you do not receive a refund after these steps, please contact us via email at geral.cascadenoz@gmail.com .

Items on Sale

• Only regular priced items are refundable. Sale items are not refundable.

Exchanges

• We only exchange items if they are defective or damaged. If you need to exchange it for an identical item, please send an email to geral.cascadenoz@gmail.com .

Return shipping costs

• If you wish to return it by mail, please contact us via email at geral.cascadenoz@gmail.com
• We will begin the process of picking up the item at the indicated address, free of charge.
• The return shipping time may vary depending on your location.